Right Hand Senior Care
In-home Care in the 'Right Hands'

Nearly 90 percent of seniors prefer to stay in the comfort of their own homes as they age. Making a major change in their living circumstances, especially when their health is deteriorating, is an ordeal that is both stressful and, all too often, simply unnecessary. Right Hand Senior Care offers its clients the supports they need to remain at home, within the neighborhood and community settings that are reassuring sources of connection and identity.

Since opening its doors in 2016, Right Hand has become known both for the quality of its services and for its ability to match clients with exactly the right caregiver among its staff of highly-trained and compassionate professionals. However, what really sets the company apart from others in the personal care industry is its highly innovative approach to addressing two perennial challenges: staffing and back-office support.

With the demand for caregivers dramatically rising, Right Hand has focused its efforts on employee development and retention. It accomplishes this by delegating as many administrative tasks as possible to its affiliate company, P2 Outsourcing, whose team remotely supports the staff at Right Hand’s service location. By overseeing recruiting, bookkeeping, scheduling, care planning, customer service, and a variety of related tasks that keep operations running smoothly, P2 Outsourcing provides Right Hand management with the bandwidth it needs to invest in caregiver training and personal development, creating career pathways that encourage them to grow within the company.

“The most time-consuming part of owning a personal care company revolves around managing operations,” observes Heather Monoc, CEO and co-founder of both companies. “At a time when our industry is experiencing unparalleled competition for qualified caregivers due to a rapidly-aging population, most of us find ourselves too consumed by the daily demands of running the shop to be able to devote any serious time to finding ways to retain those employees whose knowledge and dedication are the key differentiators for our business. “We believe that the systems our company has put in place will prove to be a real game-changer in allowing us to compete for the limited supply of top-quality caregiving professionals available.”

This decentralized operational model provides ample room for growth, and Monoc’s ultimate vision is to implement it in other markets – specifically, in the southeastern region of the United States – through a franchise system that provides access to these same back-office services. “I have been having more conversations of late with medical professionals who see the desperate need for home-based elderly support services and who want to transition into this field but are slightly intimidated by the sheer breadth of skills they need to be successful in launching their own businesses”, Monoc continues. “For me, specialization is the key to creating efficiencies that will allow our industry to grow at the pace demanded by demographic realities.”